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FAQ


Here you can find all the Frequently Asked Questions

Frequently Asked Questions

Required Documentation


Documentation for natural person Certificate

Documentation for Legal Representative of Legal Person Certificate

Documentation for Legal Representative of an Entity without Legal Personality Certificate

Documentation for Legal Representative for sole and joint administrators Certificate

Revoke Certificate


What is a certificate revocation?

I wish to revoke my electronic certificate

Reasons for certificate revocation

Browsers and Certificate Validation


What should I do to access electronic offices by using a certificate?

How do I export my electronic certificate?

To Import certificate into Google Chrome

To Import certificate into Internet Explorer

Advanced Tools


CRLS-ARLS

CA Root Certificates

OCSP Services

TSU Certificates

Certificate Request


How can I get an electronic certificate?

What certificate of representation should I request?

I have already applied to get a certificate in an Identity Verification Office (IVO). What should I do?

How do I activate the certificate request? Have I done the activation well?

Certificate Status


I have received an email stating the certificate has been validated. How do I download it?

In the "Consult" section from Suite Critical Access, certificates are shown in red.

The download button does not appear in the "Consult" section of Suite Critical Access.

When does my electronic certificate expire?

How to check the Suite Critical Access version I am using?

How do I update Suite Critical Access?

How do I change my certificate personal identification number (PIN)?

What should I do If I forgot my certificate PIN?

I have lost my Token (USB)

Where can I find my certificate locator?

Certificate Renewal


What does it mean to renew the certificate?

How do I renew my electronic certificate?

My electronic certificate has expired

I have renewed my certificate but the download button does not appear in Suite Critical Access

I want to renew my certificate but I don't have the Token (USB)

I have renewed my certificate but I do not have the Token (USB)

I have not received the certificate renewal email.

How do I delete or uninstall my expired certificate?